Terms & Conditions

1. General Information

This document governs the terms and conditions for the use of the website www.luxum.it and the services provided by:

LUXUM S.R.L.

Via Padre Giuseppe Filograssi, 40, 76121 Barletta BT

Email: info@luxum.it

Accessing or using the website implies full acceptance of these Terms of Service.

2. Scope of Service

The website luxum.it allows users to:

• Browse and purchase professional cleaning products
• Create a personal user account
• Receive informational and promotional communications (subject to consent)

3. User Account Registration

Users may create an account to access certain features or place orders.

Users agree to:

• Provide accurate and up-to-date information
• Keep login credentials confidential
• Notify the Data Controller of any unauthorized use of their account

Luxum shall not be held liable for improper use of user accounts.

4. Sales Conditions

Purchases made on the website are governed by these Terms and applicable e-commerce regulations.

Luxum reserves the right to refuse or cancel orders in cases of:

• Incorrect or incomplete information
• Payment authorization failure
• Suspected fraudulent activity

5. Prices and Payments

All prices are displayed in Euros (€) and include VAT unless otherwise stated.

Payments are processed through secure systems managed by certified third-party providers.

Luxum does not store or process payment details directly.

6. Shipping and Delivery

Shipping methods, costs, and delivery times are specified in the Shipping & Delivery section.

Luxum is not responsible for delays caused by force majeure or third-party couriers.

7. Right of Withdrawal

Customers have the right to withdraw from the contract in accordance with applicable laws.

Full details are available in the Returns & Refunds section.

8. Warranties and Liability

Luxum guarantees that products comply with applicable regulations.

Luxum shall not be liable for:

• Improper use of products
• Indirect or consequential damages
• Service interruptions beyond the company’s control

9. Intellectual Property

All website content (texts, images, logos, trademarks, graphics) is the property of Luxum or their respective owners and is protected by intellectual property laws.

Unauthorized reproduction is prohibited.

10. Privacy and Data Protection

Personal data is processed in compliance with applicable data protection laws.

Please refer to the Privacy Policy and Cookie Policy for details.

11. Changes to the Terms

Luxum reserves the right to modify these Terms of Service at any time.

Updates will take effect upon publication on the website.

12. Governing Law and Jurisdiction

These Terms are governed by Italian law.

Any disputes shall be subject to the jurisdiction of the consumer’s place of residence or domicile, where applicable.