Shipping and Delivery Policy

1. Shipping Coverage

Luxum ships orders within Italy and, where available, internationally.

Shipping destinations and conditions are displayed during the checkout process.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times are estimates and may vary due to:

• product availability
• high order volumes
• holidays or force majeure events

3. Delivery Time

Delivery times depend on the destination and the selected courier:

• Italy: approximately 2–5 business days
• International: delivery times may vary depending on the destination country

Luxum is not responsible for delays caused by couriers or circumstances beyond its control.

4. Shipping Costs

Shipping costs are calculated and clearly displayed at checkout, before order confirmation.

Any free shipping offers or promotions will be explicitly stated on the website.

5. Couriers

Luxum works with professional and reliable courier services to ensure safe and timely deliveries.

Courier selection may vary depending on destination and order type.

6. Shipment Tracking

When available, customers will receive a shipping confirmation email including tracking details.

7. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information.

Luxum is not responsible for:

• failed deliveries due to incorrect or incomplete addresses
• uncollected packages
• delays caused by recipient unavailability

8. Damaged or Missing Items

In case of:

• damaged packages
• missing or incorrect items

customers should promptly contact customer support at:

info@luxum.it

9. Changes to This Shipping Policy

Luxum reserves the right to update this Shipping Policy at any time.

Changes will be published on this page.