Orders & Payments

1. Orders

By placing an order on www.luxum.it, the customer confirms that they have read and accepted these terms.

Once an order is completed:

• The customer will receive an order confirmation email
• The order will be processed only after payment confirmation

Luxum reserves the right to refuse or cancel orders in case of incomplete, incorrect, or suspicious information.

2. Prices

All prices displayed on the website are in Euros (€) and include VAT, unless otherwise stated.

Luxum reserves the right to change prices at any time. Price changes will not affect confirmed orders.

3. Accepted Payment Methods

Payments on Luxum can be made using secure payment systems, including:

• Credit and debit cards
• Other electronic payment methods available at checkout

Payments are processed by certified third-party payment providers, ensuring secure transactions.

Luxum does not store or have access to users’ payment details.

4. Payment Security

All transactions are carried out through secure connections and advanced security protocols.

Sensitive data is handled exclusively by payment service providers in compliance with the highest security standards.

5. Payment Confirmation

After successful payment:

• The customer will receive an order confirmation email
• The order will be prepared for shipment according to the indicated timelines

If payment is not confirmed, the order will not be processed.

6. Invoicing

Upon request and based on the information provided by the customer, Luxum may issue an invoice in compliance with applicable regulations.

It is the customer’s responsibility to provide accurate and complete billing details.

7. Order Cancellation

Orders may be canceled before shipment by promptly contacting customer support at:

info@luxum.it

Once the order has been shipped, it cannot be canceled and will be subject to the return policy.

8. Customer Support

For any questions regarding orders or payments, please contact us at:

info@luxum.it